Refund Policy

At SciAstra, we strive to provide high-quality educational resources, courses, and services to empower our learners. However, we understand that there may be situations where a refund is requested. This policy outlines our guidelines for refunds.

Digital Products (Courses, Recorded Lectures, PDFs, etc.)

Due to the nature of digital content, all purchases of digital products are non-refundable once the course or material has been accessed/downloaded. Exceptions may apply in the following cases:

• Duplicate payment.
• Technical error on our platform causing access failure within the first 48 hours of purchase.

Live Classes / Programs

Refunds for live classes or programs are only available if requested within 3 days of the first session, provided:

• The user has not attended more than one session.
• There is a valid reason for the refund (e.g., scheduling conflict, incorrect batch enrollment).

After this period, no refunds will be issued.

Books and Physical Products

For printed books or physical materials:

• Refunds or replacements will only be considered if the item is damaged, misprinted, or incorrect.
• Claims must be made within 7 days of delivery, supported with a photo and order ID.
• Shipping costs are non-refundable unless the error was on our part.

Cancellation Policy

• If a student cancels their enrollment before the course starts, a refund may be processed after deducting administrative fees.
• SciAstra reserves the right to cancel or reschedule a course. In such cases, a full refund or transfer to another batch will be offered.

How to Request a Refund

Right to Deny Refund

SciAstra reserves the right to deny refund requests that:

• Violate the policy terms stated above.
• Are made with false claims or misuse of the platform.
• Fall outside the allowed timeframe.

Policy Updates

This refund policy is subject to change at any time. Any changes will be posted on this page with an updated effective date.